OmniVox®
Computer Telephony
Applications
YourCIO can provide a wide range of IVR and computer telephony
applications for any type of industry or organization upon request. Custom applications
may be quickly developed using OmniVox®, a sophisticated, object oriented
application development system for interactive voice applications.
Custom interfaces to your existing software can be created and
interfaced to your IVR application using ODBC. Information may both be captured and
provided over the telephone in an easy, user-friendly fashion.
Also available is an option to provide direct credit card processing
through the IVR system so that customers may make payments using their credit cards.
Powerful and Versatile
OmniVox® for Windows NT and UNIX computer telephony
products are widely used in providing interactive call processing solutions in Interactive
Voice Response (IVR), Voice Mail & Messaging, Call Bridging & Conferencing, and
Interactive FAX.
Ideal for Scaleable Voice Mail Solutions
OmniVox® is ideal for high-density, scaleable voice mail
solutions starting with PC-based configurations using Windows NT up to multi-processor
UNIX Servers with RAID in a distributed environment.
Interactive Voice Response (IVR)
Applications developed with OmniVox® can provide customer
information, process orders and requests, gather market data, and perform transactions
requiring database interaction. Utilizing information supplied by DNIS and ANI, OmniVox
performs intelligent call processing.
Interactive FAX
Applications built using OmniVox® Interactive Fax allows
callers to request documents via a touch-tone telephone. Documents may be received by the
caller, either by fax on the same call or by call-back. Whether used for fax mail or fax
on demand, this command set selects faxes and queues multiple page documents, and may be
configured as a server supporting multiple systems.
OmniVox® is a registered trademark of
APEX Voice Communications, Inc.
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